SpinFest Privacy Policy

Information We Collect

We collect personal information you provide directly, such as your full name, date of birth, email address, phone number, residential address in Australia, payment details for AU$ transactions, and identity documents like passports or driver's licences for verification purposes required under Australian law. We also automatically collect usage data including your IP address, browser type, pages visited, and device information through cookies and tracking technologies. This information is necessary for account registration, gameplay, transactions, and compliance with anti-money laundering (AML) regulations. We only collect data reasonably necessary for our functions and do not collect unsolicited personal information.

How We Use Your Information

We use your personal information to verify your identity and age as required by Australian gambling laws, process deposits and withdrawals in AU$, and provide customer support services. Your data helps us detect fraud, prevent money laundering, and comply with gaming licence obligations under relevant regulations. We may also use it to personalise your experience, send account-related updates, and improve our platform's functionality. We never sell your data to third parties for marketing purposes.

Information Sharing

We share your information only with trusted third parties such as payment processors for AU$ transactions, identity verification providers, and fraud prevention agencies. Disclosure may occur when required by Australian law, including AML reporting, gambling regulation compliance, or court orders from regulatory bodies and law enforcement. We do not share your data with unrelated parties for commercial purposes.

Data Security

We protect your personal information using encryption protocols for data in transit and at rest, secure servers, and restricted access limited to authorised staff trained in confidentiality. All reasonable steps are taken to guard against misuse, interference, loss, unauthorised access, modification, or disclosure, in line with the Australian Privacy Principles. In the event of a data breach likely to cause serious harm, we will notify affected individuals and take immediate steps to contain and rectify it. Transaction records and account data are retained for 7 years post-closure to meet AML compliance.

Your Rights

Under the Privacy Act 1988 and Australian Privacy Principles, you have the right to request access to your personal information, seek correction of inaccurate data, and request deletion subject to legal retention requirements like AML obligations. You may withdraw consent for marketing communications and lodge complaints with our Privacy Officer or the Office of the Australian Information Commissioner (OAIC). To exercise these rights, contact us with identity verification. We may refuse access if it interferes with others' privacy or legal confidentiality.

Cookies and Tracking

We use cookies and similar tracking technologies to collect browsing behaviour, session data, and improve site functionality, security, and user experience. These may include essential cookies for account operations and analytics cookies for usage insights. You can manage cookie preferences through your browser settings, though disabling them may affect site performance.

Contact Us

For privacy concerns, access requests, or complaints, please contact our Privacy Officer. We aim to respond within 30 days.

Email: [email protected]